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Returns Policy

We hope that you will be delighted with your purchase, however, should you wish to return anything purchased from purple-hat.co.uk we will be happy to refund an item, provided it is in a re-saleable condition. Returns of full price items should be made within 14 calendar days of purchase. All purchases must be returned in original condition and packaging.

If you return part or all of your order we will not refund the delivery charge as this part of our service to you has been completed. In the cases of incorrect, damaged or faulty goods, the delivery charge for a replacement to be sent out will not be charged.

RETURNS PROCESS

  • Tear off the bottom section of the Dispatch Note, received with the goods, and affix to the front of your parcel. Goods should be returned in their original packaging.
  • We do not currently offer free of charge returns for unwanted items.  You should take the parcel to the Post Office and select the most appropriate delivery service.  We advise obtaining a receipt from the Post Office and retaining this until you have received your refund (if applicable).
  • Once we have received your returned items a refund will be processed (if applicable) using the original payment method, within 14 days.  Please note that it can take up to 21 days for your bank to credit your account. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.

Please contact us at enquiries@purple-hat.co.uk for international returns.

CANCELLING AN ORDER

If you would like to cancel your order before we have dispatched it from our distribution centre then please email us as soon as possible at enquiries@purple-hat.co.uk. If your order has already left our distribution centre then unfortunately it is not possible to cancel it at this stage. Instead once your order has arrived simply follow the returns instructions enclosed and when we have received your goods you will be issued with a refund.